When the cutting feel changes
Service needs vary with the model, blade geometry, use, technique, and daily care. If the scissors begin to push, fold, catch, or feel different, stop and inspect them rather than forcing the cut.
First clean and dry the tool, check for visible debris, and follow any tension guidance supplied for the model. If the change remains, ask a qualified professional to assess it. Do not grind, file, or sharpen professional scissors yourself.
Choose a qualified sharpener
Ichiro models may use different edge geometries. Ask whether the technician regularly services professional hair scissors and has experience with the geometry of your exact model, including its correct hand orientation.
Before agreeing to service, confirm:
- what the technician will inspect and adjust;
- whether the existing edge geometry and finish will be preserved;
- the quoted cost, turnaround time, and return-shipping responsibility; and
- what happens if additional work is found after inspection.
Confirm the support route before shipping
Start with the original seller or an approved distributor. Available service routes differ by market, and this website does not publish a universal mail-in address, price, turnaround, or shipping entitlement.
- Identify the product. Note the model, hand orientation, purchase source, symptoms, and any serial number.
- Ask for the current route. Contact the original seller or an approved distributor and request written service instructions.
- Ship only after confirmation. Wait until the address, scope, quote, packaging requirements, and shipping responsibility are clear.
Use the distributor directory to find a regional contact. If no suitable route is listed, send a product-support enquiry before shipping the scissors.